CANCELLATIONS: Because our performer will be booked out during that block of time, therefore unavailable for other parties, the 50% deposit is non-refundable in the event of cancellation.
RESCHEDULING: If you need to reschedule your party, you must do so 48 hours in advance. The rescheduled date may depend on the performer's availability.
WEATHER POLICY: In the event of inclement weather and the event is cancelled permanently by the client, we do require a 25% cancellation fee. If the event is rescheduled or postponed due to inclement weather, it may depend on the performer's availability.
* In the unlikely event that Carolina Characters must cancel due to dangerous weather conditions or extreme emergency, you will be fully refunded.
1. Do you do events or parties outside?
Our characters are available for outside parties or events, pending extreme weather temperatures. We do not do outside parties or events with temperatures above 80 degrees or below 45 degrees, due to the safety of our performers. If you decide to have a party outside, please provide an area that is not muddy or dirty that could ruin the costumes.
2. I don't see the character I want listed on your website, do you take requests?
Absolutely! We have several characters that are not listed on our website, and we are always happy to take requests. We will let you know if your character is available!
Note: We do NOT do mascots.
It is not our company's intention to violate copyright laws in any way. We do not claim the rights to any trademarked character. Our characters are unique to our company by way of name, costume, and appearance.
1. How far in advance should I book my party?
We recommend booking as soon as possible; we often get booked months in advance.
2. How do I book a party?
If you have any questions before booking your event, please call or email us. Once you have decided to book your event, please fill out our booking form on this website: http://www.carolina-characters.com/booking-form.html. Once we receive that, we will send you a confirmation email which includes instructions on how to pay your deposit.
3. How does payment work?
A 50% deposit is due within 24 hours of booking. You may pay this via Google Wallet, PayPal, or by Mailing a Check. The remaining amount will be due in Cash on the day of the event. The performer will collect the remainder at the end of the party; so please follow them out to settle payment so that it doesn't ruin the magic for the children.
4. Should I tip my performer?
Tipping is never required, however it is always appreciated! Keep in mind that the entire cost of a party does not go directly to the performer; the majority goes towards costumes, materials and supplies, and marketing. If you feel that your performer did a wonderful job, a tip is always welcomed.
5. Why aren't all price quotes the same?
Price quotes may differ based on a variety of factors including travel fees, the number of guests at your event, or any add-ons you may request for your party.