1. Do you do events or parties outside?
This will ultimately depend on the weather as well as facility set up. Some of our characters are only able to be outside for up to 30 minutes, and during the warmer months cannot be outside at all. This is for the safety of our performers, as those with bulkier costumes can get very hot and easily overheat. If you select one of these characters, you will be informed of the terms and conditions regarding weather. In addition, our performers are not able to do events where there is mud, dirt, or water that could potentially ruin the costumes.
2. I don't see the character I want on your website, do you offer any others besides the ones listed here?
Absolutely! We offer several less-requested characters not listed on our website, as well as several seasonal characters that are popular around Halloween, etc. Just contact us to let us know what you are looking for and we will let you know if we can accommodate!
CANCELLATIONS: Because our performer will be officially booked out during the block of time you have requested, therefore unavailable for other bookings, the 50% deposit is non-refundable in the event of permanent cancellation.
RESCHEDULING: If you need to reschedule your party, you must let us know 48 hours in advance. If you do not do so, the 50% deposit will be non-refundable. We are always happy to reschedule, however this will depend on the performer's availability.
* In the unlikely event that Carolina Characters must cancel due to dangerous weather conditions or extreme emergency, you will be fully refunded.
Frequently Asked Questions
It is not our company's intention to violate copyright laws in any way. We do not claim the rights to any trademarked character. Our characters are unique to our company by way of name, costume, and appearance.
1. How far in advance should I book my party?
We recommend booking as soon as possible; we often get booked months in advance.
2. How do I book a party?
If you have any questions before booking your event, please contact us and we will be happy to help. Once you have decided to book your event, please fill out our booking form on this website: http://www.carolina-characters.com/booking-form.html. Once we receive that, we will send you a confirmation email within 24 hours that will include instructions on how to pay your deposit.
3. How does payment work?
A 50% deposit is due within 48 hours of booking. You may pay this via PayPal or by Mailing a Check. The remaining balance will be due in Cash on the day of the event. The performer will collect this from you at the end of the party.
4. Should I tip my performer?
Tipping is never required, however it is always welcomed! Keep in mind that the majority of your party cost does not go to the performer; most of it goes back into the company in order to provide premiere entertainment for you and our other valued clients. If you feel that your performer did a wonderful job, a tip is always greatly appreciated.
5. Why aren't all price quotes the same?
Price quotes may differ based on a variety of factors including travel fees, the number of guests at your event, and which character you select.